There was a lot to learn about design at Dialogue. The most interesting part about it was being able to work along side health professionals. When a person talks about digital healthcare, a great user experience is often not the first topic. Many health professionals are frustrated with electronic health records (EMRs), and they grow tired of spending time switching between several platforms, devices, and applications just to deliver care. The most important focus for a doctor should be their patient, not a screen.
Creating a good user experience for both patients and professionals is a tough challenge that many people have already tried to tackle. The product team at Dialogue worked together to solve many problems in digital health care themselves.
I worked at Dialogue for a total of 8 months or two separate co-op terms. One of my biggest projects at Dialogue involved redesigning the second version of the website. During the second term, I led a complete redesign of the patient mobile app and took part in a week-long design sprint to re-think the EMR experience for our doctors.